Website Maintenance

Buggy Website needs maintenance

Has your website ever crashed?  Has it ever been hacked?  Do you worry about downtime? Are you concerned about your content?

If so, a Website Maintenance contract can provide you with the piece of mind in knowing that things are running smoothly. Website maintenance provides:

  • basic safety and security;
  • routine service;
  • insurance.

Website Maintenance Costs

Our maintenance packages are  affordable and include everything to keep content delivery and content management up to date:

Mandatory Maintenance  (starting at $100/month)

  • LAMP updates.
  • WordPress and plug-in updates.
  • Maintenance tasks (in addition to updates) like optimizing database tables and removing old autosave revisions.
  • 24×7 monitoring so we will know the moment something goes down.
  • CDN and global caching plus enhanced security.

This means a quarterly review and update of your site, plus we jump to action if anything goes bad. All of this for just $100/month. By contrast, RackSpace charges $180 for their “managed” service, which only includes LAMP updates.

Essential Maintenance (starting at $175/month)

  • Includes all features of the Mandatory Maintenance Plan.
  • Quarterly review of your google analytics and content.
  • Personalized report of what is and what is not working for your site.

Custom Maintenance (starting at $500/month)

  • All features included in the Mandatory and Essential Plans.
  • Review, maintenance and curation all website layers including content, SEO and social media.

Please contact us to get started or for a detailed quote.


Breaking down a website

To understand what is involved in website maintenance, here is a more in-depth discussion so you can understand what goes on behind the scenes. Luckily, we can break this down to four “layers”:

  1. Content Delivery. The server and network that house your website. This includes the server and network hardware, operating systems, configurations, web servers, etc. In higher-end websites, this includes CDNs, GSLB, OWASP firewalls, and many other acronyms.
  2. The Content Management System (CMS). This helps you manage your content: think WordPress or Drupal.
  3. The actual Content. Pages, blog posts, images, videos, info-graphics, FAQs, forms: All these things that you manage using the Content Management system.
  4. Content Findability. Search Engine Optimization, Social sharing, public relations, metrics and analytics.

Layers 1 and 2 can be considered “required”. Not only can they break your website, but they can affect the safety and security of other sites near yours. Most cheap hosting providers ignore even this level, and will simply “turn off” your website if anything bad happens. At this point, your website is down and any service within 48 hours is billed at “emergency” hours of $250/hr or more. This can be easily avoided by making sure the server, software, and CMS stay updated with the vendor-provided updates.  The up-front and monthly cost of “hosting” with these providers is cheap; but you are essentially playing Russian roulette with your website.It’s only a matter of time before someone hacks your organization’s website. If you think it wont’ happen to you, talk to anyone who hosted their WordPress site on Network Solutions and got hacked in August 2010.

Layers 3 and 4 are what separate you from other websites.  If Layers 1 & 2 work, so will your website but that doesn’t mean anyone will want to visit.

Website maintenance plans save money

pirateWhat happens if you DON’T have a Website Maintenance plan? Glad you asked. That means we make a lot more money because we have to charge you our normal or even our emergency rates outside of our normal business hours. We don’t try to value your website, but we do have to put a lot of things on hold to deal with an emergency, and emergence rates reflect that.  With a website maintenance plan? We’re all yours even on holidays if your site needs to be updated or there is anything awry—all at our standard non-emergency rates.